i. Property Operations

Property operations encompass the day-to-day activities required to manage, maintain, and administer real estate assets. These functions ensure buildings remain functional, compliant, and responsive to tenant and owner needs while supporting consistent financial and operational performance.

Building Operations

The routine management of building systems, services, and activities required to keep a property functional.

Capital Planning

The process of forecasting and budgeting for major repairs, replacements, or upgrades over time.

Common Area Maintenance (CAM)

Shared services and upkeep costs for areas used collectively by tenants, often allocated through lease agreements.

Contracted Services

Third-party services engaged to support operations, such as cleaning, landscaping, or security.

Emergency Response

Procedures and actions taken to address urgent incidents affecting safety, operations, or property integrity.

Operating Budget

A financial plan outlining expected operating revenues and expenses for a property over a defined period.

Operating Policies

Guidelines governing how a property is managed, including access, usage, and tenant conduct.

Property Management

The administration of daily operations, tenant relations, and service coordination on behalf of ownership.

Service Level Agreement (SLA)

A defined standard outlining performance expectations and responsibilities for service providers.

Vendor Management

The oversight and coordination of external vendors and contractors supporting property operations.